Limited Warranties

What is covered under the Limited Warranty?
The extent of the limited warranty given for each product is described alongside each product below.

Duration of Limited Warranty:
Each limited warranty lasts for the number of years stated against each product below, starting from the date of purchase.

What will be done to correct the problem?
IKEA will examine the product and decide if it’s covered under this limited warranty. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Conditions for the Limited Warranties:
The limited warranties are valid from the date of purchase. The original purchase receipt is required as proof of purchase.

Exclusions:
The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. The warranties are to the benefit of the original purchaser of the product. For details, see the limited warranty conditions and description for each product.

Care instructions:
To be able to claim this limited warranty you need to follow the specific care instructions for every product. You will find all care instructions with or on the product in the IKEA stores.

General legal rights:
This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.

How to reach us if you need service:
Contact your local IKEA store. You will find the address and phone number in the IKEA Catalog or at IKEA-USA.com. Save your sales receipt as proof of purchase. Proof of purchase is required for the limited warranty to be valid.

What is covered under this limited warranty?
This limited warranty applies to residential use only and covers defects in material and workmanship in the following furniture:

• GODMORGON, ENHET, HAVBÄCK, ÄNGSJÖN and TÄNNFORSEN furniture
• GODMORGON and ENHET legs
  
  

What is not covered under this limited warranty?
This limited warranty does not apply to TOLKEN countertop, nor to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This limited warranty does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents. This limited warranty does not apply if the products have been used outdoors or in a corrosive environment. This limited warranty does not apply to GODMORGON products that have been used for public use, unless otherwise stated. This limited warranty does not cover consequential or incidental damages. For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

What is covered under this limited warranty?  

This limited warranty applies to residential use only and covers defects in material and workmanship in all mattresses. The limited warranty covers split seams, damaged springs, broken handles, broken mattress base and substantial sagging.

What is not covered under this limited warranty?

This limited warranty does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.  

This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.  

This limited warranty does not apply if the product has been placed outdoors or in a humid environment. 

This limited warranty does not cover consequential or incidental damage.

For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

What is covered under this limited warranty?
This limited warranty applies to domestic use only, and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organizers:

• Frames
• Hinged doors and hinges
• Dividers for frames, shelf inserts, and sectioned shelves
• Sliding doors and sliding door mechanism
• KOMPLEMENT interior organizers

This limited warranty applies to domestic use only. The original receipt is required as proof of purchase.

Products not covered under this limited warranty
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewelry insert for pull-out tray, KOMPLEMENT divider for pull-out tray, and KOMPLEMENT tray 3-pack.

SEKTION kitchen system, drawers, fronts, pre-cut countertops and sinks

What is covered under this limited warranty?

This limited warranty applies to residential use only and covers defects in material and workmanship in the SEKTION kitchen system.

25-year limited warranty

This limited warranty covers all the following parts of the SEKTION kitchen system:

• Cabinet frames (except for TORNVIKEN and VADHOLMA)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs and plinths
• Cover panels
• Deco strips/moldings
• Pre-cut countertops
• Sinks (except FYNDIG sinks)

10-year limited warranty

UTRUSTA wire baskets, TORNVIKEN and VADHOLMA have a 10-year limited warranty.

5-year limited warranty

UTRUSTA push-opener, electrical.

Products not covered under 25, 10, 5 or 2 years limited warranty

Knobs, handles, KNOXHULT kitchen, SUNNERSTA kitchen and FYNDIG sink.

What is not covered under this limited warranty?

This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

Follow our assembly instructions, installation instructions and care instructions carefully. The limited warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-residential purposes (unless otherwise stated). This limited warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This limited warranty does not cover incidental or consequential damage.

ENHET kitchen system

What is covered under this Limited warranty?

The 10-year limited warranty is valid for all ENHET products. This limited warranty applies to residential use only.

Exclusions

The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. Follow our assembly instructions and care instructions carefully.

This limited warranty does not apply if the products have been used outdoors or in a corrosive environment.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Kitchen faucets

What is covered under this limited warranty?

This limited warranty applies to residential use only and covers defects in material and workmanship in all kitchen faucets. Our kitchen faucets are tested well beyond all relevant international standards and we use only top brand components to secure our 10-year limited warranty promise.

This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator, which should be cleaned regularly or replaced when worn out.

Follow our assembly instructions and care instructions carefully. This limited warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This limited warranty does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Which kitchen faucets are not covered under this limited warranty?

KALLSJÖN outdoor faucet has a 2-year limited warranty, valid from the date of purchase.

Appliances

What does this limited warranty cover?

The limited warranty will pay for factory specified parts and repair labor to correct defects in materials or workmanship that existed when the major appliance was purchased. The exceptions are specified under the headline “What is not covered under this limited warranty?”

Which major appliances are not covered by the IKEA 5-year limited warranty?

TILLREDA and LAGAN appliances have a 2-year limited warranty, valid from the date of purchase.

What is not covered under this limited warranty?

• Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing.
• Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from limited warranty coverage.
• Replacement parts or repair labor if this major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions and/or installation instructions.
• Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved for use.
• Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defects in materials or workmanship and is reported within 30 days from the date of purchase.
• Any food loss due to refrigerator or freezer product failures.
• Pick up and delivery. This major appliance is intended to be repaired in your home.
• Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
• Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized servicer is not available.
• The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
• Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This limited warranty is void if the factory applied serial number has been altered or removed from your major appliance.
• The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

KASKER quartz countertops

What is covered under this limited warranty?

• Warranty against any manufacturing performed by the supplier, as well as the correct installation of the product.
• The warranty is effective only if the owner of the countertop is the occupant of an indoor single-family residence.

What is not covered under this limited warranty?
• The warranty does not protect against natural causes (e.g., fire, flood, tornado, etc.).
• Does not cover wear and tear such as stains, scratches, water spots and burns.
• Does not cover failure to comply with care instructions.
• Does not cover chips or damage from abuse or excessive impact.
• Does not cover any products moved from their original place of installation.
• Does not cover repair to electrical, tile or wall surfaces and plumbing modifications possibly required to install the custom countertop.
• Does not cover damages from alterations performed after initial installation.

Everyday life at home puts high demands on seating furniture. Our furniture is rigorously tested to comply with our strict standards for quality and durability, as well as with the highest standards for residential use. This means that we can offer you a 10-year limited warranty against defects in materials and workmanship that covers frames and cushions of our sofas, armchairs, sleeper sofas and ottomans. For some products, this involves a 25-year limited warranty. Limited warranties are subject to the terms and conditions stated in the limited warranty booklet.

What is covered under this limited warranty?

This limited warranty applies to residential use only and covers defects in material and workmanship in frames and seat and back cushions when used with the intended frames. Find out whether your seating furniture is covered by IKEA limited warranty by visiting IKEA-USA.com/warranty or your local store. You can also contact the Customer Support Center for more information.

In the following products:

• ÄPPLARYD
• BACKSÄLEN
• BALKARP
• BINGSTA
• EKENÄSET
• EKERÖ Armchair
• EKOLSUND
• FÄRLÖV Sofa series
• FINNALA
• FRIHETEN
• FRÖSLÖV
• GISTAD
• HÄRLANDA
• HOLMSUND
• JÄTTEBO
• KIVIK Sofa series
• KLIPPAN Sofas
• KOARP Armchair
• LINANÄS
• LINNEBÄCK
• LYCKSELE
• MORABO
• MUREN
• NOLMYRA Armchair
• NYHAMN
• OMTÄNKSAM
• PÄRUP
• PELLO
• POÄNG Armchairs and footstool
• REMSTA
• SLATORP
• SMEDSTORP
• STOCKHOLM 3-seat sofa, 25-year limited warranty
• STOCKSUND Sofa series
• STRANDMON Armchair and ottoman
• SÖDERHAMN Sofa series
• TULLSTA
• UPPLAND
• VEDBO Armchairs
• VINLIDEN
• VISKAFORS Sofa series
• VRETSTORP

What is not covered under this limited warranty?

This limited warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This limited warranty does not apply if the product has been placed outdoors or in a humid environment.

This limited warranty does not cover consequential or incidental damage. For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Products and parts not covered under this limited warranty

This limited warranty does not apply to:

• fabric covers
• leather covers
• coated fabric covers
• POÄNG cushions
• seating furniture made of rattan, bamboo, or other natural fibers
• some recliners
• pouffes

What is covered under this limited warranty?
The limited warranty covers defects in materials, workmanship and function on all main parts in the BROR storage system from the date of purchase at IKEA.

What is not covered under this limited warranty?

This limited warranty does not apply to products in the BROR storage system that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This limited warranty does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment, e.g., bathroom. This limited warranty does not cover consequential or incidental damages. For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

What products are not covered under this limited warranty?

The following products are not covered under the limited warranty:

• BROR cart
• BROR work bench
• BROR work bench with drawers
• BROR shelf divider
• BROR add-on shelf
• BROR tool holder
• BROR drawer 33⅛×15⅜"
• BROR drawer 33⅛×21¼"
• BROR cabinet 33½×15¾×74¾"

What is covered under this limited warranty?
This limited warranty applies to residential use and office use and coversdefects in material and workmanship in GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, STYRSPEL gaming chair and HUVUDSPELARE gaming chair. This limited warranty is to the benefit of the original purchaser of the product. It is not transferable.

What is not covered under this limited warranty:

This limited warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This limited warranty does not apply if the product has been placed outdoors or in a humid environment, e.g., bathroom.

This limited warranty does not cover consequential or incidental damage.

For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

What is covered under this limited warranty?
This limited warranty applies to residential use only and covers defects in material and workmanship in UPPSPEL gaming desk, UTESPELARE gaming desk and FREDDE gaming desk.

This limited warranty is to the benefit of the original purchaser of the product. It is not transferable.

What is not covered under this limited warranty:

This limited warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This limited warranty does not cover normal wear and tear, cuts or scratches,or damage caused by impacts or accidents.

This limited warranty does not apply if the product has been placed outdoors or in a humid environment, e.g., bathroom.

This limited warranty does not cover consequential or incidental damage.

For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

What is covered under this limited warranty?
The limited warranty covers defects in material and workmanship on the following parts of the office chair:
• The structural frame
• Moving parts

Moving parts are components with moving functions or adjustable functions. The limited warranty covers the intended function for the components of the casters, gas cylinder, mechanism, armrest and back rest adjustment mechanism.

What is not covered under this limited warranty:

This limited warranty does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This limited warranty does not apply if the office chair has been placed outdoors or in a humid environment, e.g., bathroom.

This limited warranty does not cover consequential or incidental damages.

For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

What is covered under this limited warranty?
The limited warranty covers defects in materials, workmanship and functionon all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, RODULF desk, TOMMARYD table, TROTTEN series, and HÄLLAN cabinets from the date of purchase at IKEA.

Products not covered under this limited warranty:
The following products are not covered under the limited warranty:

• BEKANT screens
• ROTHULT smart lock
• ELLOVEN notice board

What is covered under this limited warranty?
This limited warranty covers the MARKUS, FLINTAN, HATTEFJÄLL, JÄRVFJÄLLET, ALEFJÄLL, TROLLBERGET, FJÄLLBERGET and LÅNGFJÄLL ranges. Including defects in material and workmanship on the following components:
• Structural frame
• Moving parts